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Frequently Asked Questions

updated October 16, 2014

Frequently Asked Questions

 

How do I qualify for the Points Program?

In order to qualify you need to:

  • be a President's Club member
  • have a valid e-mail address registered with Avon Canada

 

How am I registered for the Points Program?

You will be automatically registered to the program once you have qualified as a PC member and have a valid e-mail address registered with Avon Canada.  A welcome e-mail will be sent automatically from Avon Points, 2-3 weeks after you have qualified.  This welcome e-mail will include your login and temporary password.

 

 

What if I forget my Password?

If you forget your password, login in to the Avon Points site and select "forgot my password".  A temporary password will be automatically sent to your e-mail address.

 

 

How do I earn points?

You can earn points by:

  • Achieving the different levels of President’s Club
  • Receive bonus Holiday points
  • Achieving exciting incentives
  • Bonus rewards points based on Qualifying Volume

 

* Please refer to the PC Recognition flyer or Representative home page on the Opportunities tab, and then select President's Club

 

How many Avon points do I receive?

 

 

2014 Cycle

Points

President's Club

5

Holiday Points

10

Honour Society

20

David H. McConnell

40

President's Council

75

 

 

 

When do my points expire?

 

 

Cycle

Expiry

2012-2013

30-Jun-15

2013-2014

30-Jun-16

2014

31-Mar-17

 

Can I save my points?

YES! You can accumulate points but make sure you use them by the expiration date.

 

When will I receive my points?

You will receive your points via the website www.avonrewardsclub.ca 2-3 weeks after achievement.

 

Can I purchase more points?

Unfortunately, points are not available for purchase.

 

Can I transfer points to someone else?

Points are non transferable and have no cash value.

 

How do I add an email address to my Avon account?

Update your email address through your Representative website or by contacting Avon Canada's ACC (Avon Care Center) (514) 694-0810.

 

When I call ACC (Avon Care Center) or log in to my Representative website to add an e-mail address to my account, how long will it take before I have access to the Avon Points website?

Access to your account on the Avon Points website will take approximately 2-3 weeks.

You will receive a welcome email with a password so that you can log in to www.avonrewards.ca.

 

What happens if I don’t have an email address?

Access to your account on the Avon Points website requires a valid email address.

Viewing the catalog and ordering is only available online. Therefore, a valid e-mail

Address is required to participate in the program.

 

Is there any other way to place an order other than online? 

Ordering online is the only option available.

 

Can I change my shipping address?

Changes to your shipping address must be done through your Representative website or by contacting ACC (Avon Care Center).  This change will be uploaded automatically to the Avon Points site the following campaign.

 

Can I change my e-mail address?

Changes to your e-mail address must be done through your Representative website or by contacting ACC (Avon Care Center).  This change will be uploaded automatically to the Avon Points site the following campaign.

 

Can I return merchandise?

You can only return merchandise that is either defective or damaged within 30 days of receipt of merchandise. You must contact the Avon Points Call Center at 1-877-324-7526 to get authorization to return the product. The Avon Points Call Center agent will provide you with all of the return information you need and will advise you on how to return the product.

 

What if I have a problem with a product after 30 days?

If you have an issue with a product after 30 days of receipt of merchandise, you must contact the Avon Points Call Center at 1-877-324-7526. The Avon Points Call Center will provide you with a proof of purchase and direct you to the manufacturer for service under warranty.  Avon Points Center will pay for the return of your damaged product.